Hospitality Consulting & Services

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Comprehensive Operations Manuals can be prepared and tailor made to meet the specific operating environment of each individual property or brand. Departmentalised for quick reference and ease of use, a conventional manual would incorporate detailed information and include processes, systems and forms covering all aspects of everyday operations.

Typically these would include a number of modules such as;

Office & Administration
o Office Procedures
o Reception Procedures
o General Information
Housekeeping & Maintenance
Food & Beverage
o Kitchen Processes & Procedures
o Hygiene for Food Handlers
o Kitchen Equipment Operating, Safety, & Cleaning
o Restaurant & Function Services & Procedures
o Bar Processes
o Waste Reduction & Recycling
Sales & Marketing
Purchasing
Human Resources
o Policies & Procedures
o Staff & Staff Training
o Staff Manual
o Position Descriptions
Workplace Health & Safety
o Preventing Injuries to Hospitality Employees
o Occupational Health & Safety
Forms

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