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Our Company

Comprehensive Operations Manuals can be prepared and tailor made to meet the specific operating environment of each individual property or brand. Departmentalised for quick reference and ease of use, a conventional manual would incorporate detailed information and include processes, systems and forms covering all aspects of everyday operations.

Typically these would include a number of modules such as;
  • Office & Administration
    o Office Procedures
    o Reception Procedures
    o General Information
  • Housekeeping & Maintenance
  • Food & Beverage
    o Kitchen Processes & Procedures
    o Hygiene for Food Handlers
    o Kitchen Equipment Operating, Safety, & Cleaning
    o Restaurant & Function Services & Procedures
    o Bar Processes
    o Waste Reduction & Recycling
  • Sales & Marketing
  • Purchasing
  • Human Resources
    o Policies & Procedures
    o Staff & Staff Training
    o Staff Manual
    o Position Descriptions
  • Workplace Health & Safety
    o Preventing Injuries to Hospitality Employees
    o Occupational Health & Safety
  • Forms

"We really DO care"


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